Tenant FAQs

What are your office hours?


We are open Monday through Friday 9:00 am to 5:00 pm and by appointment on Saturday. Lobby Hours are Monday through Friday 10:00 am to 3:00 pm. Maintenance service requests may be made through your Tenant Portal 24/7 365. Owner and tenant portals 24/7 365!

What are your rental qualification requirements?
  • Applicants must provide proof of employment and/or income.
  • Applicants must have an income of three times the monthly rent.
  • Applicants must have good rental references.
  • All credit will be approved or denied on a case by case basis at the discretion of Miller & Company Property Management.
  • Applicants applying with a cosigner will be accepted on a case by case basis at the discretion of Miller & Company Property Management.
  • Applicants must not be a convicted sex offender.
  • Applicants who have been convicted of other criminal acts will be approved or denied at the discretion of Miller & Company Property Management.
  • Applicants must not have been previously evicted.

How long does the application review process take?


Our application process may take 24-72 hours. Difficulty in contacting your employer or landlord may extend the process beyond the normal time frame. Providing current pay information will speed the process.

Will you hold a property?

With a full deposit and a signed lease, we will hold the property for a maximum of 2 weeks.

What is your security deposit?


The security deposit is equal to one months full rent plus an additional $150.00 Non-refundable deposit and $150.00 lease processing fee is due at lease signing. Additional deposits are required for pets, where allowed.

Is my security deposit refundable?

Yes, 100% of the rental amount of the deposit is refundable when you leave the property clean and damage free.
What happens to my Deposit?

Your deposit is held in a secure escrow account until you move out. When you move out, the property condition will be compared to the property condition photos and paperwork that documented the property condition when you moved in. If the property is left clean, with no damage and there are no outstanding bills, the full deposit will be refunded to you within 30 days.
What is your pet policy?

We manage properties for individual homeowners and the owners determine whether or not to allow pets in their property. The pet policy for each property is described in the list of amenities. An additional deposit is required for pets. Some properties may have additional rent for pets. If a pet is approved, we require 3 pet inspections per year. Each inspection fee is $55.00 and the $165.00 total is collected at lease signing. We allow a maximum of 2 pets per property and we do not accept tenants who have pets that are identified as “aggressive breeds” in any of our properties.
What is your smoking policy?

All of our rental homes and plex units are strictly no smoking. We follow the Utah Clean Air policy. We make it clear in our lease that if you do smoke inside, we will charge you for all costs to remove any and all traces of smoke on the interior of the unit, including the costs of full interior repainting and replacement of floor coverings if required.
What is your rent payment policy?

Payment is due on the 1st of each month and late after the 5th. We accept payment online, or by check or money order. If paying by check is preferred, there is an $8.00 check processing fee.

Can rental payments be made online?


Yes, for your convenience and added security, payments may be made online through your tenant portal. The fee to access the tenant portal and payment feature is $15.00 per month. 

Do you accept rental payments after hours?

We do not accept payments at our office after hours. Rental payments may be made online at any time.
What about cable TV, Satellite, or cable internet?

Many of our properties already have cable satellite connected. If you would like these services, you will be responsible for payment. If you rent a property that does not have this service connected, written permission must be obtained prior to installation. We will be happy to provide a letter to the service provider, upon the owner’s approval, giving them authority to connect the service to the property. You will be responsible for any damage caused by installation or removal of equipment.
Who is responsible for maintenance?

We have an outstanding maintenance team and pride ourselves on very rapid response to maintenance requests. You are responsible for minor maintenance up to $100.00 and total cost for repairs due to damage you cause.

Your lease will state your specific maintenance responsibilities based on the property you rent.
How do I request maintenance?

You may request maintenance online through your Tenant Portal maintenance request form. We also accept requests by phone call to our maintenance request line.
Who maintains the landscaping?

For our houses, our tenants are responsible for maintaining the landscaping. Maintenance requires fertilizing, watering, weed control, mowing & edging the lawn. For our plex and multi-family units, generally the common areas are maintained and the responsibility of maintenance of the unit-specific areas is the tenant’s.
Who pays utilities?

Generally, tenants pay all utilities and must establish utility accounts before receiving keys to the property. Your leasing agent will provide details specific to your property.
How do I give notice to move?

We must receive a written notice of your intention to move. Your lease agreement will specify terms. We must receive notice 30 days prior to your move out. If you move prior to the lease termination, you will forfeit your deposit and be held responsible for the balance of the lease payments.
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